Ensuring prepayment meter customers receive £400 energy bills discount

UK households are eligible for money off their electricity bills via the Energy Bills Support Scheme (EBSS), which is paid in monthly instalments, running until March 2023.

The government is asking for your support in raising awareness of the scheme to traditional prepayment meter customers, who need to redeem monthly vouchers, which are issued by their energy supplier via email, post or SMS message.

Within this communications toolkit, you will find a ‘Prepayment Meter’ section where you can download printable assets, including a poster on how to receive the EBSS discount. The poster in available in English, as well as Polish, Indian Punjabi, Pakistani Punjabi, Bengali and Urdu translations.

If prepayment meter customers have not received their vouchers or their vouchers have expired, they should contact their energy supplier.