Short series of webinars on service recovery, which we recorded. They have a lot of useful insight including from people delivering services at the moment in a COVID-secure manner.
Service Recovery Getting Ready: Supporting Staff back into the workplace:
Webinar 1: https://us02web.zoom.us/rec/share/zOwlPrih7k5JE42RuQLTApEePYXgX6a81HIb_vYJy0lJ0hs25Nw6rUluDv1fvWVl
Webinar 2: https://drive.google.com/drive/folders/19I8sajCqb99QdUF2r0YGPrNPkyaOU1CO?usp=sharing