Service Recovery: an brief introduction to the toolkit & “what next?” for libraries beyond the immediate crisis

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June 30, 2020 at 11:23 am #216

Margaret Adjaye
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Short series of webinars on service recovery, which we recorded. They have a lot of useful insight including from people delivering services at the moment in a COVID-secure manner.

Service Recovery: an brief introduction to the toolkit & “what next?” for libraries beyond the immediate crisis:

Webinar 1: https://us02web.zoom.us/rec/share/6vJuFrrVyjJLS5HVr236arcMEKviX6a8hygZ-vNfmkjxonU3VT_Nqnr8gR9LrOPC

Webinar 2: https://drive.google.com/drive/folders/1hVXU8zWdFUsKRX1zbqgS2mjay2llWgln?usp=sharing
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