Short series of webinars on service recovery, which we recorded. They have a lot of useful insight including from people delivering services at the moment in a COVID-secure manner.
Service Recovery: an brief introduction to the toolkit & “what next?” for libraries beyond the immediate crisis:
Webinar 1: https://us02web.zoom.us/rec/share/6vJuFrrVyjJLS5HVr236arcMEKviX6a8hygZ-vNfmkjxonU3VT_Nqnr8gR9LrOPC
Webinar 2: https://drive.google.com/drive/folders/1hVXU8zWdFUsKRX1zbqgS2mjay2llWgln?usp=sharing